Credit Policy AI Assistants Overview

Credit Policy AI Assistants are BrokerBuddie.ai's most powerful AI assistance tools, trained on over 100,000 pages of credit policy documents and more than 100 hours of transcribed lender webinars. These assistants provide instant, accurate answers about lending policies, requirements, and guidelines—acting as your 24/7 BDM who knows every word of every credit policy.

What are Credit Policy AI Assistants?

Credit Policy AI Assistants are specialized AI tools that have been extensively trained on comprehensive credit policy documentation from major lenders across Australia. Unlike generic AI assistants, these tools have deep knowledge of specific lending policies, requirements, and guidelines, making them invaluable for brokers who need quick, accurate answers about loan eligibility, policy details, and lender-specific requirements.

Key Benefits
Comprehensive Knowledge

Trained on 100,000+ pages of credit policy documents and 100+ hours of lender webinars

Instant Answers

Get immediate responses to policy questions without waiting for BDM availability

BDM-Level Expertise

Access knowledge equivalent to a BDM who knows every word of their credit policy

Getting Started

Using Credit Policy AI Assistants is straightforward. These assistants are pre-trained and ready to use—simply select the appropriate assistant for your lending category and start asking questions.

How to Use Credit Policy Assistants
1. Navigate to AI Assistants

Go to your dashboard and click on "AI Assistants" to access the Credit Policy Assistants

2. Select a Category

Choose the appropriate lending category (Business, Residential, Personal Loans, etc.)

3. Start a Conversation

Click on the assistant you want to use and start asking your policy questions

4. Provide Details

Include all relevant information about the loan scenario to get the most accurate answer

5. Get Instant Answers

Receive detailed, policy-based answers immediately without waiting for BDM responses

Lending Categories

Credit Policy AI Assistants are organized into specific lending categories, each trained on relevant policy documents and webinars. This organization makes it easy to find the right assistant for your specific lending needs.

Available Categories
Business & Commercial Lending

Get answers about commercial lending policies, business loan requirements, and commercial finance guidelines from major lenders

Asset Finance

Access policies for both consumer and commercial asset finance, including vehicle finance, equipment loans, and asset-backed lending

Residential Lending

Query policies for home loans, investment property loans, and residential lending requirements from major Australian lenders

Personal Loans

Get information about personal loan policies, eligibility criteria, and lending requirements for unsecured personal finance

Private Lending

Access comprehensive information on over 60 private lenders across Australia, including loan amounts, postcodes, security types, and construction loan availability

Private Lenders Information

The Private Lending category contains detailed information on over 60 private lenders operating across Australia. This comprehensive database helps you quickly identify which lenders might be suitable for specific client scenarios.

Information Available for Each Private Lender
Loan Amounts

Minimum and maximum loan amounts each lender is willing to provide

Construction Loans

Whether the lender offers construction finance and related requirements

Postcodes

Specific postcodes or regions where each lender operates and provides loans

Security Types

Types of security or collateral each lender accepts (residential property, commercial property, etc.)

Note: Not all private lenders will be on your lender panel. The assistant can provide information about lenders regardless of your panel status, helping you identify potential options for your clients.
Example Questions for Private Lenders
  • "Which private lenders offer construction loans in postcode 3000?"
  • "What is the maximum loan amount for [Lender Name]?"
  • "Which lenders accept commercial property as security?"
  • "Find private lenders that operate in New South Wales"

Using Favorites

The Favorites feature allows you to quickly access the Credit Policy Assistants you use most frequently, saving you time when navigating between different assistants.

How to Add Favorites
Click the Star Icon

Find the star icon next to any Credit Policy Assistant you want to favorite

Access Your Favorites

View all your favorited assistants in the Favorites section for quick access

Tip: Favorite the assistants you use most often—such as your primary residential lending assistant or private lending assistant—to streamline your workflow.

Marketing Tools

In addition to Credit Policy Assistants, BrokerBuddie.ai includes pre-prompted marketing tools designed to help you generate various marketing scripts and content. These tools are specialized assistants that can help with specific marketing tasks.

Available Marketing Tools
Referral Partner Email

Generate professional cold emails to send to potential referral partners, including your company and product/service information

Using Marketing Tools
  • Select the Tool: Choose the marketing tool that matches your needs (e.g., Referral Partner Email)
  • Provide Context: Include your company information and the products or services you want to promote
  • Generate Content: The AI will create professional marketing scripts tailored to your requirements
  • Customize: Review and refine the generated content to match your specific needs

Custom Prompts

Within every chat conversation, you can create and save custom prompts that you use frequently. This feature allows you to build a library of reusable prompts tailored to your specific workflow and needs.

Creating Custom Prompts
1. Create Your Prompt

Write the prompt you want to use frequently in your chat conversations

2. Save Your Prompt

Click "Create" or "Save" to add the prompt to your library for future use

3. Share or Keep Private

Choose to share with your team or keep it private for your personal use

Sharing Options
  • Team Shared: When you create a prompt for all users, everyone on your team can see and use it
  • Private: Keep prompts private so only you can access them
  • Best Practice: Share commonly used prompts with your team to maintain consistency across your brokerage
Pro Tip: Create custom prompts for scenarios you encounter frequently, such as "Check eligibility for first home buyer with 5% deposit" or "Find lenders that accept self-employed applicants with 1 year ABN." This saves time and ensures consistency in your queries.

Best Practices

To get the best results from Credit Policy AI Assistants, it's important to provide comprehensive information in your queries. Think of it as emailing a BDM—the more context you provide, the better the answer will be.

Providing Complete Information
Include All Details

Provide loan amount, property value, deposit, employment status, income details, and any other relevant information

Be Specific

Ask specific questions rather than general ones. The more precise your query, the more accurate the response

Important: The more information you provide to the assistant, the better the answer will be. Think of it as if you're talking to a BDM who knows every word of their credit policy—you'd want to give them all the relevant details to get the best answer.
Example: Good vs. Poor Queries
✓ Good Query

"I have a client who is self-employed with 2 years ABN, earning $120,000 per year. They want to purchase a $600,000 property in postcode 3000 with a 10% deposit ($60,000). They have no existing debts. Which lenders would accept this application and what are the specific requirements?"

✗ Poor Query

"Can my client get a loan?"

Key Information to Include
  • Loan Details: Loan amount, property value, deposit percentage or amount
  • Client Information: Employment status, income, years in current role, ABN length (if self-employed)
  • Property Details: Property type, location (postcode), intended use (owner-occupied vs. investment)
  • Financial Situation: Existing debts, credit history, assets, liabilities
  • Special Circumstances: Any unique factors that might affect eligibility
Understanding the Assistant's Knowledge

The Credit Policy AI Assistant has been trained on comprehensive credit policy documents and lender webinars. It knows every word of the credit policies it's been trained on. However, the quality of the answer you receive depends on:

  • How you prompt it: The way you ask your question matters
  • What information you provide: More context leads to better answers
  • How you ask it: Clear, specific questions get better results than vague ones
Remember: You're essentially talking to an AI that knows every single word in every credit policy it's been trained on. The key to getting the right answer is in how you prompt it and how you ask your questions.

Troubleshooting

Common Issues
  • Assistant not giving accurate answers: Make sure you're providing comprehensive information about the loan scenario. The more details you include, the better the answer will be.
  • Can't find a specific lender: Check if the lender is in the Private Lending category. Not all lenders may be available in every category.
  • Answer seems incomplete: Try rephrasing your question with more specific details. Ask follow-up questions to get additional information.
  • Favorites not saving: Make sure you're logged in and have the necessary permissions. Try refreshing the page.
  • Custom prompts not appearing: Verify that you've saved the prompt correctly. Check if it's set to private or team-shared based on your needs.
Getting Help

If you encounter issues with Credit Policy AI Assistants:

  • Ensure you're providing as much information as possible in your queries
  • Try rephrasing your question with more specific details
  • Check that you're using the correct category for your question
  • Verify your account has access to Credit Policy Assistants
  • Contact support at support@brokerbuddie.ai for assistance
Support: Our support team is available to help you get the most out of Credit Policy AI Assistants. If you're experiencing persistent issues or need clarification on how to use specific features, don't hesitate to reach out.
Frequently Asked Questions
  • How often is the credit policy data updated? The assistants are trained on comprehensive policy documents and webinars. Updates depend on when new training data becomes available.
  • Can I use multiple assistants at once? You can switch between different assistants, but each conversation is with a single assistant. Start a new conversation to use a different assistant.
  • Are the answers always accurate? The assistants are trained on official credit policy documents, but you should always verify critical information with the lender directly for final confirmation.
  • Can I save my conversations? Yes, all conversations are saved in your chat history, allowing you to refer back to previous queries and answers.
  • Do I need special permissions to use Credit Policy Assistants? Credit Policy Assistants are available to all users. Some features like team-shared prompts may require appropriate team permissions.