Brand Voice Overview

Brand Voice is a powerful feature that allows you to create personalized AI content that automatically incorporates your company information, products, and services. Once configured, you can use Brand Voice in AI Chat to generate content that's consistent with your brand identity without repeatedly introducing your company details.

What is Brand Voice?

Brand Voice enables you to store comprehensive information about your company, including your business details, industry, target audience, tone of voice, and products or services. When you activate Brand Voice in AI Chat, the system automatically includes this information in the conversation context, allowing the AI to generate content that's tailored to your brand.

Key Benefits
Consistent Messaging

All AI-generated content automatically aligns with your brand voice and company information

Save Time

No need to repeatedly introduce your company details in every conversation

Brand Consistency

Maintain consistent tone, style, and messaging across all AI-generated content

Getting Started

Setting up Brand Voice is a straightforward process. Follow these steps to create your first brand voice profile:

Step-by-Step Setup
1. Navigate to Brand Voice

Go to your dashboard and click on "Brand Voice" in the settings menu

2. Create New Company

Click "New Company" button to start creating your brand voice profile

3. Fill Company Details

Enter your company information, industry, description, and other details

4. Add Products/Services

Add your products or services with key features and descriptions

5. Save & Use

Save your brand voice profile and start using it in AI Chat conversations

Company Setup

When creating a brand voice profile, you'll need to provide comprehensive information about your company. This information will be used by the AI to generate content that matches your brand identity.

Required Company Information
Company Name

The official name of your business entity (Required)

Industry

Select one or more industries your company operates in (e.g., Home Loan Broker, Commercial Finance Broker)

Description

A concise summary describing your company, its mission, and what sets it apart (Required)

Website

The full web address (URL) of your company's official website (Optional)

Tagline

A memorable and succinct phrase encapsulating your company's mission or value proposition (Optional)

Tone of Voice

Select your preferred communication style (Professional, Casual, Excited, Witty, etc.)

Target Audience

Describe the primary demographic or audience your company is targeting (Optional)

Brand Logo

Upload your company logo (JPG, PNG, SVG, or WebP format, max 4MB)

Brand Color

Pick a color for the icon container shape (HEX format, default: #8fd2d0)

Tip: The more detailed information you provide, the better the AI can tailor content to match your brand identity. Be specific about your industry, target audience, and tone of voice for best results.

Products & Services

Adding products or services to your brand voice profile helps the AI understand what you offer and generate more relevant content. You can add multiple products or services, each with its own details.

Adding Products or Services
1. Select Name

Choose from predefined loan products or create custom product names

2. Choose Type

Select whether it's a Product, Service, or Other

3. Add Key Features

Describe the key features, benefits, or characteristics of your product or service

Product/Service Fields
  • Name: The name of your product or service. You can select from predefined loan products (e.g., Home Loans, Investment Loans, Commercial Loans) or create custom product names using the "New" button.
  • Type: Categorize as Product, Service, or Other to help the AI understand the nature of what you offer.
  • Key Features: Describe the important features, benefits, or characteristics. This helps the AI generate content that accurately represents your offerings.
Pro Tip: You can add multiple products or services by clicking the "+" button. Be detailed in your key features descriptions to help the AI generate more accurate and relevant content.

Using Brand Voice in AI Chat

Once you've created your brand voice profile, you can use it in AI Chat conversations to generate content that automatically incorporates your company information.

How to Activate Brand Voice
1. Open AI Chat

Navigate to the AI Chat interface in your dashboard

2. Click Brand Voice Icon

Click the Brand Voice icon (microphone/brand icon) in the chat input area

3. Select Company

Choose the company profile you want to use from the dropdown menu

4. Select Product/Service

Select the specific product or service you want to focus on (optional)

5. Click Done

Click "Done" to activate Brand Voice for your current chat session

How Brand Voice Works in Chat

When Brand Voice is activated, the AI automatically includes your company information in the conversation context. This means:

  • The AI knows your company name, industry, description, and tagline
  • It understands your target audience and tone of voice preferences
  • If you selected a product/service, it incorporates those specific details
  • All generated content will align with your brand identity automatically
Example: If you ask "Write a social media post about our services," the AI will automatically use your company name, industry, and product information to create content that matches your brand voice, without you needing to provide these details in the conversation.
Switching Brand Voice

You can change the active Brand Voice at any time during a chat session:

  1. Click the Brand Voice icon again
  2. Select a different company or product/service
  3. Click "Done" to update the active Brand Voice
Note: Brand Voice settings apply to the current chat session. If you start a new chat, you'll need to activate Brand Voice again if you want to use it.

Best Practices

Creating Effective Brand Voice Profiles
  • Be Specific: Provide detailed information about your company, industry, and target audience. The more specific you are, the better the AI can tailor content to your brand.
  • Update Regularly: Keep your brand voice profile up to date as your business evolves, adds new products, or changes its messaging.
  • Use Appropriate Tone: Select a tone of voice that matches how you want to communicate with your audience (Professional, Casual, Excited, etc.).
  • Detail Your Products: When adding products or services, include comprehensive key features to help the AI understand what makes your offerings unique.
Using Brand Voice Effectively
  • Activate Before Chatting: Set up Brand Voice at the beginning of your conversation for best results.
  • Select Relevant Products: Choose the specific product or service that's most relevant to your current conversation topic.
  • Review Generated Content: Always review AI-generated content to ensure it accurately represents your brand, even with Brand Voice activated.
  • Combine with Specific Prompts: While Brand Voice provides context, still use specific prompts to get the exact type of content you need.
Pro Tip: Create separate brand voice profiles for different business units or brands if you manage multiple companies. This allows you to switch between different brand identities as needed.
Content Quality Tips
  • Use Brand Voice for content that needs to be consistent with your brand identity
  • Provide context in your prompts even when using Brand Voice for more targeted results
  • Test different tone of voice settings to find what works best for your audience
  • Combine Brand Voice with specific instructions for the best outcomes

Troubleshooting

Common Issues
  • Brand Voice not appearing in chat: Make sure you've created at least one company profile in Brand Voice settings. The Brand Voice icon will only appear if you have saved company profiles.
  • Company not showing in dropdown: Verify that you've saved your company profile successfully. Try refreshing the page or logging out and back in.
  • Products not loading: Ensure you've added products or services to your company profile. Products will only appear after you've saved them.
  • Content doesn't match brand: Review your company description, tone of voice, and product details. Make sure they accurately reflect your brand identity. You may need to update your profile with more specific information.
  • Logo upload fails: Check that your logo file is in a supported format (JPG, PNG, SVG, or WebP) and under 4MB in size.
Getting Help

If you encounter issues with Brand Voice:

  • Check that all required fields are filled in your company profile
  • Verify that your brand voice profile has been saved successfully
  • Try deactivating and reactivating Brand Voice in your chat session
  • Contact support at support@brokerbuddie.ai for assistance
  • Review the documentation for specific features
Support: Our support team is available to help you get the most out of Brand Voice. If you're experiencing persistent issues, don't hesitate to reach out.
Frequently Asked Questions
  • Can I have multiple brand voice profiles? Yes, you can create multiple company profiles and switch between them as needed.
  • Do I need to activate Brand Voice in every chat? Yes, Brand Voice settings apply to individual chat sessions. You'll need to activate it for each new conversation.
  • Can I edit my brand voice profile? Yes, you can edit your company profile at any time by going to Brand Voice settings and selecting "Edit" on the company you want to modify.
  • What happens if I don't select a product/service? The AI will still use your company information, but won't have specific product details to reference. It's recommended to select a product/service for more targeted content.
  • Can I delete a brand voice profile? Yes, you can delete company profiles from the Brand Voice management page.