Creating an account is simple:

1. Visit the BrokerBuddie.ai website
2. Click "Sign Up" or "Get Started"
3. Enter your name, email, and create a password
4. Choose your subscription plan
5. Verify your email address
6. Complete your profile setup

To get started with BrokerBuddie.ai, you'll need:

• A valid email address
• Access to your email for verification
• A modern web browser (Chrome, Firefox, Safari, or Edge)
• Stable internet connection
• Basic understanding of your business goals
• Social media accounts you want to connect (optional)

Most users can be up and running within 10 minutes of registration, with their first AI-generated content ready in seconds! The initial setup includes:

• Account creation (2-3 minutes)
• Email verification (1-2 minutes)
• Profile setup (3-5 minutes)
• First AI content generation (usually under a few seconds, depending on complexity)

BrokerBuddie.ai works with:

• Browser: Chrome, Firefox, Safari, or Edge (latest versions)
• Internet: Stable broadband connection
• Device: Desktop, tablet, or mobile device
• JavaScript: Must be enabled in your browser

BrokerBuddie.ai offers flexible plans to match your needs:

• Starter ($38/month): 176 AI features, core AI Buddies suite, 21-day free trial, perfect for individual brokers
• Essentials ($59/month): 172 AI features, brand voice capabilities, residential AI chat, 21-day free trial
• Growth ($99/month) ⭐ Popular: 176 AI features, complete AI Buddies suite, 3 team seats included, 21-day free trial
• Pro Team ($159/month): 176 AI features, complete AI Buddies suite, 5 team seats included, 21-day free trial
• Enterprise ($399/month): 176 AI features, 10 team seats included, white-label/API access, dedicated support, CRM integrations, 2-day free trial

All plans include plan credits and access to AI tools like AI File Chat, AI Writer, AI Article Wizard, and AI Rewriter. Annual billing options are available with significant savings.

Credits track your usage of AI features:

• Word Credits: Used for AI content generation, blog articles, social media posts
• Image Credits: Used for AI image generation (1 credit per image)
• Chat Credits: Used for chatbot interactions and AI assistants
• File Credits: Used for document processing and AI file chat

Credits are allocated per AI model, not as a shared pool. This means each AI model has its own separate credit balance.

How it works:

• When you receive credits (from registration, plan renewal, or purchase), they are distributed to all available AI models equally
• Each model maintains its own credit balance independently
• When you use a specific AI model, credits are deducted only from that model's balance
• Different models have different costs, so this system ensures accurate billing

Word-Based Models (use word credits):

• OpenAI: GPT-3.5 Turbo, GPT-4, GPT-4 Turbo, GPT-4o, GPT-4o Mini, GPT-4o1, GPT-4.1, O3, O3 Mini, O4 Mini, and text-embedding models (text-embedding-ada-002, text-embedding-3-small, text-embedding-3-large)
• Anthropic (Claude): Claude 3.7 Sonnet, Claude 3.5 Sonnet, Claude 3.5 Haiku, Claude 3 Opus, Claude 3 Sonnet, Claude 3 Haiku, Claude 2.1, Claude 2.0, and Voyage embedding models
• Google (Gemini): Gemini 1.5 Pro, Gemini 1.5 Flash, Gemini 2.0 Flash, Gemini 2.0 Flash Lite, and Gemini embedding models
• Other: DeepSeek Chat, DeepSeek Reasoner, Grok 2, Grok 2 Vision, Perplexity models, and other text generation models

Image Generation Models (use image credits):

• OpenAI: DALL-E 2, DALL-E 3, GPT Image 1
• Stable Diffusion: Stable Diffusion XL, Stable Diffusion 1.6, SD3, SD3 Turbo, SD3 Medium, SD3 Large, SD3.5 Large, and other SD variants
• Flux: Flux Pro, Flux Pro 1.1, Flux Realism, Flux Schnell
• Other: Midjourney, Ideogram, Kling, and other image generation models

Example:

• If you have 5,000 word credits, they are allocated to all word-based models (GPT-3.5, GPT-4, Claude, Gemini, text-embedding, etc.)
• If you use GPT-3.5 and it uses 1,000 credits, only GPT-3.5's balance decreases
• Your GPT-4, Claude, Gemini, and text-embedding models still have their full 5,000 credits available

Why this matters:

• You might see "no credits left" for one model (like GPT-4) even if you have credits remaining in another model (like text-embedding or Claude)
• This is normal behavior - each model tracks its own usage independently
• To use a specific model, that model needs to have credits available in its own balance
• You can use any model that has credits available, regardless of other models' balances

Tip: Check your credit dashboard to see the credit balance for each individual AI model. This helps you understand which models you can use based on their available credits.

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect on your next billing cycle. Changes are processed through your account settings.

When you run out of credits, certain AI features will pause until you purchase more credits or your next billing cycle begins. You'll receive notifications when you're approaching your limits.

By default, credits do NOT roll over to the next billing cycle. When your subscription renews, you get a fresh allocation of credits based on your plan, and any unused credits from the previous period are lost.

Example: If you have 1,000 word credits remaining at the end of June, and your plan provides 5,000 word credits monthly, you'll start July with 5,000 fresh word credits (the 1,000 remaining credits are lost).

Credits are automatically refreshed based on your subscription frequency:

• Monthly Plans: Credits refresh every month on your renewal date
• Yearly Plans: Credits refresh every year on your renewal date
• Lifetime Plans: Credits refresh based on the plan configuration (monthly or yearly)

The system automatically checks for renewals every 5 minutes and processes credit refreshes accordingly.

In the default configuration, unused credits are lost when your subscription renews. This is intentional to:

• Prevent credit accumulation over time
• Encourage regular use of your plan features
• Ensure fair billing and predictable credit amounts
• Prevent confusion about available credits

Example: If you have 2,000 word credits remaining and your plan provides 5,000 word credits monthly, you'll start the new billing period with 5,000 fresh word credits (the 2,000 remaining are lost).

Credit renewal behavior is controlled by your plan's "Reset Credits on Renewal" setting, which is configured by administrators. This setting determines whether:

• Reset Credits (Default): Credits are reset to your plan's allocation each renewal
• Carry Over Credits: New plan credits are added to your remaining credits

Contact your administrator if you need to change this setting for your plan.

If you run out of credits before your renewal date:

• Certain AI features will be paused until your next renewal
• You'll receive notifications when approaching your limits
• You can upgrade your plan or purchase additional credits
• Your subscription will continue, but with limited functionality

Credits are automatically refreshed on your next renewal date, regardless of when you run out.

AI File Chat currently supports PDF files only. The system extracts text content from PDF documents and provides intelligent responses based on the document content. The system handles text-based content automatically.

Our AI content generation is highly accurate, but you should always review and customize the generated content to ensure it meets your standards and accurately represents your business. The quality depends on the prompts you provide.

Yes! All AI-generated content can be edited and customized. We recommend reviewing and adding your personal touch to ensure the content aligns with your brand voice and local market knowledge.

AI Image Chat supports JPEG, PNG, and WEBP formats. Upload high-quality images for the most accurate analysis and insights. The AI can analyze visual content and provide detailed descriptions of what it sees.

AI image generation typically takes 10-30 seconds depending on the complexity of the prompt and current system load. You'll see a progress indicator during generation.

You can create various types of AI assistants including:

• Customer Service: Handle common questions and support requests
• Lead Qualification: Qualify potential clients and gather information
• Property Information: Provide details about listings and market data
• Appointment Scheduling: Help clients book viewings and meetings

Creating a chatbot is simple:

1. Navigate to the Chatbot System section
2. Click "Create Chatbot" and choose a template
3. Configure the chatbot's purpose and settings
4. Upload training documents (PDF files only)
5. Set up conversation flows and responses
6. Test your chatbot in preview mode
7. Deploy to your website using embed code

Installation is easy with our embed code method:

1. Generate the embed code from your chatbot settings
2. Copy the code snippet
3. Paste it into your website's HTML (usually in the footer)
4. Test the integration
5. Your chatbot is now live!

Most websites can have a chatbot deployed in under 5 minutes using our embed code method.

If your chatbot is not responding or replying to user queries, check the following:

• Credit Requirement: The website chatbot requires credits in the text-embedding-3-small model to function. Each conversation uses credits from this specific model. Check your credit dashboard to ensure the text-embedding-3-small model has available credits.
• Training Data: Ensure you have uploaded training documents (PDF files) and that the training process has completed successfully
• Chatbot Status: Verify that your chatbot is activated and set to "Active" status in your dashboard
• Embed Code: Confirm that the embed code is correctly installed on your website
• Browser Console: Check your browser's developer console for any JavaScript errors

Important: Remember that credits are allocated per model. Even if you have total word credits available, the chatbot specifically needs credits in the text-embedding-3-small model. If this model has 0 credits, your chatbot will not be able to process and respond to queries.

Yes! You can customize:

• Colors and branding to match your website
• Chat widget design and position
• Avatar and images
• Welcome messages and greetings
• Response timing and behavior

Training your chatbot involves:

• Uploading relevant documents (PDF files only)
• Adding frequently asked questions and answers
• Setting up conversation flows and response templates
• Testing with real customer scenarios
• Regularly updating with new information
• Monitoring performance and making improvements

Yes, but performance improves when each chatbot has a focused scope. For multiple topics, consider creating specialized chatbots or using conversation routing to direct users to the right information.

Yes, multilingual support is available. You can configure languages in the chatbot settings to provide support in multiple languages.

You can create various types of content including:

• Social media posts for all major platforms (Facebook, Instagram, LinkedIn, Twitter)
• Blog articles and long-form content
• Email marketing campaigns and newsletters
• Property descriptions and listings
• Marketing brochures and materials
• Visual content and graphics using AI image generation
• Market reports and industry analysis

Our content creation tools automatically adapt content for different platforms:

• Facebook: Longer-form posts with detailed information
• Instagram: Visual-focused content with compelling captions
• LinkedIn: Professional content for business networking
• Twitter: Concise, engaging posts with hashtags

Yes! You can schedule content for future publishing using our content calendar feature. This helps you maintain a consistent posting schedule and plan your content strategy. The calendar includes:

• Visual planning with drag-and-drop scheduling
• Multi-platform scheduling
• Content templates for reuse
• Performance tracking and analytics

You can customize your brand voice by:

• Setting up brand voice preferences in your account
• Providing examples of your preferred writing style
• Reviewing and editing AI-generated content
• Using consistent terminology and tone

Yes, you can save content as drafts to revisit and edit later. This is useful for planning content in advance or making revisions before publishing.

AI-generated images include commercial usage rights under your plan's terms. You can use them for marketing materials, social media, websites, and other business purposes.

Yes! You can create SEO-optimized blog content including:

• Market reports and local real estate trends
• Buyer's guides and comprehensive home buying information
• Seller's tips and advice for homeowners
• Neighborhood spotlights and community features
• Industry news and developments

The content includes proper keyword optimization, meta descriptions, and internal linking suggestions.

BrokerBuddie.ai works with all modern browsers including:

• Chrome (latest version)
• Firefox (latest version)
• Safari (latest version)
• Edge (latest version)

Make sure JavaScript is enabled for full functionality.

Slow loading can be caused by:

• Poor internet connection
• Browser cache issues
• Too many browser tabs open
• System maintenance

Try clearing your browser cache, closing other tabs, or checking your internet connection.

Yes! BrokerBuddie.ai is fully responsive and works on mobile devices. For the best experience, use the latest version of your mobile browser and ensure you have a stable internet connection.

If you encounter an error:

1. Try refreshing the page
2. Clear your browser cache and cookies
3. Check your internet connection
4. Try a different browser
5. Check the troubleshooting guide for specific issues
6. Contact support at support@brokerbuddie.ai if the issue persists

Yes, we take data security seriously. All data is encrypted in transit and at rest, and we follow industry best practices for data protection. Your files and conversations are secure and private.

To invite team members:

1. Go to the Team Management section
2. Click "Invite Team Member"
3. Enter their name and email address
4. Choose their role (Admin, Editor, or Viewer)
5. Send the invitation
6. They'll receive an email to create their account

We offer three main team roles:

• Admin: Full access to all features, billing, and team management
• Editor: Can create and edit content, manage campaigns, access AI features
• Viewer: Read-only access to view content and analytics

Yes, you can change team member roles at any time. Go to the team member's profile and select a new role from the permissions dropdown. Changes take effect immediately.

To remove a team member:

1. Go to the Team Management section
2. Find the team member you want to remove
3. Click on their profile
4. Select "Remove Access"
5. Confirm the removal

Team member limits depend on your subscription plan. Check your plan details in the account settings to see how many team members you can invite. You can also allocate credits to team members and manage their permissions.

Yes, you can resend invitations to pending team members. Go to the pending invite and select "Resend Invitation" to send another email.

You can track chatbot performance through comprehensive analytics including:

• Conversation volume and engagement metrics
• Response accuracy and user satisfaction
• Lead generation and conversion tracking
• Performance reports and trend analysis

To enable two-factor authentication:

1. Go to your account settings
2. Navigate to the Security section
3. Click "Enable Two-Factor Authentication"
4. Follow the setup instructions
5. Verify your phone number

If you forget your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

Your account is secure when you have:

• A strong, unique password
• Two-factor authentication enabled
• A verified email address
• Regular security updates

Yes, you can export your data including content, analytics, and account information. Go to your account settings and look for the "Export Data" option to download your information.

Your data is retained for a period after cancellation, but you won't be able to create new content. You can export your data before cancellation to keep your information. Contact support for specific details about data retention.

Yes, all your uploaded content and generated materials are private to your account. We don't share your content with other users or use it to train our AI models without your explicit permission.

When you run out of credits, certain AI features will pause until you purchase more credits or your next billing cycle begins. You'll receive notifications when you're approaching your limits, and you can upgrade your plan or purchase additional credits as needed.

Yes! You can configure your chatbot's availability and set working hours. You can also set up offline messages and escalation rules to transfer conversations to human agents when needed.